News

FORS invests in new Helpline technology to improve customer experience

Helpline uses AI to direct calls and provide call-waiting messages New automation features manage service more efficiently   The FORS Helpline is the first port of call for FORS Accredited Operators seeking guidance on any aspect of the scheme. In 2023, the Helpline team handled more than 42,500 interactions from over 2,400 companies, making and … Read more

FORS revamps driver training course

FORS – the Fleet Operator Recognition Scheme – has revised and updated its driver training output with the introduction of its new ‘Safe Driving’ course. The new offering is fully redesigned and consolidates the scheme’s previous Safe Urban Driving (SUD) and Van Smart courses. Safe Driving is delivered through the FORS Professional training portfolio and … Read more

D.A.W. Logistics soars to new heights with FORS Gold

York-based storage and distribution specialist, D.A.W. Logistics, points to FORS Gold as a key driver of business growth, crediting ongoing FORS accreditation for bringing in six new clients in the last two years. Since 2015, FORS has played an instrumental role in elevating D.A.W.’s reputation and standards. According to Managing Director and Founder, Dave Wright, … Read more

FORS training is ‘fundamental to fleet efficiency’ says MTS Cleansing Services

Liquid waste management company, MTS Cleansing Services, believes FORS, the Fleet Operator Recognition Scheme, has been fundamental to a marked improvement in fleet productivity. The Kent-based company credits the FORS Professional training portfolio as a key contributor to helping boost efficiency. MTS Cleansing Services began its current FORS journey in June 2019, undertaking an initial … Read more